SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, the lamp arrived well, thanks to the usbigstore.
Excellent night light, would be more shining like a lamp, Brightness adjustment are amzing!!!! I recommend
The night light is very pleasant to look at. I chose the option for only two colours and it looks really cool. I really like that I can regulate the intensity of light and it is very easy to use and charge. It also looks quite solid. Package was carefully delivered.
Warm and cold light, can adjust brightness. Good packaging, quality goods. Two nights without recharging at minimum brightness. Full charge for 2 hours. I recommend the product, thank you!
It is beautiful and it has good quality, except for the wooden base. very well packed and easy to talk to seller. The lamp is very bright, so you can see in the photos I uploaded that it can be used even with the lights on. Definitely recommend them!
Delivery is pretty fast. I liked it. Thank you.
the lamp changes colours with each tap of the charging point, that is bizarre and pretty cool. I’m ordering this for my sisters.
soo cool!!!!
Night light is amazing! Fully corresponds to the description. Shines bright enough, especially in white at the highest brightness. I use it as a night light with a soft invited light. Delivery is very fast. Recommend product!
Fast delivery, packed perfectly. Works, everything is as in the description.
I bought a child for a birthday. The child is delighted. Asked the store to send quickly as forever at the last moment everything. And the seller reacted immediately sent, I'm delighted. The moon is real. The seller is super.
Perfect moon lamp. Very very fast shipping. great product. i am very satisfaited. thank you
Corresponds to the photo and description. Packed well: in a box with inflatable inserts. I like it very much. Brightness to adjust did not try-and so everything suits. Together with the moon, charging and stand, there was an instruction in english with a guarantee for half a year. The moon itself is made of plastic, very light.