SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
All as in the description. Excellent rug. My daughter plays with pleasure. At first there was a small smell, but he quickly disappeared. Delivery on time
I got to the village quickly, smells strongly, washed, hung on the balcony, I really hope the weatherman
My kids loved it. Thank you very much store
The goods came 2 weeks before perm. A little there is a smell of rubber, in general a beautiful mat. Quality is good. I will try to supplement the review.
Consistent with the description. Sufficed wywietrzyć and is super fun.
Cant use it because it is a present. But it looks fine just it is really smelly ! Hope it will fade out
The outer edge rolls slightly inward, further a fun play mat for small
A little smelt when unfolding, rubbed with a soapy cloth, on the second day the smell was not already
Mat future, not yet tested. Very stinks, but the wymyje.: D recommend store. :)
I came very quickly, for this special thanks. Everything perfectly corresponds to the description 100%
Everything went normal... Anna likes it so much, thanks.
Came a little with the smell of Rizina. But in general, not bad. More probably suitable for summer to play than in winter at home. And so I recommend
It was 1.5 months before Samara. I ordered 11.11, I received 29.12 at the post office. Rug whole. There is a small smell. Letters are whole.
The rug came in a month. To say that the child is happy not to say anything. Although the baby is very small 2.5 months she really likes. The mat is very colorful
it has a very strong ugly smell but I hope I will go away. I haven't given it to my baby boy yet
Delivery only 2 weeks! It came on December 31. Mat as in the description. It is very nice that the store took into account the wish and put the mat where there were fish, not numbers! The smell of rubber is, but it seems to write that it is weathered. Later I will unsubscribe as inflated and poured water, and the reaction of boys) while everything is fine.
The child immediately climbed to play, a cool toy, the very thing
The store sent the goods almost immediately. Water mat arrived in about 1 month. It is nice, colorful, undamaged and the color corresponds to an illustrative photo. Absolute satisfaction. THANK YOU