SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods learned quickly, the parcel was tracked. Immediately inflated checked with the car, the mattress is normal, in skoda octavia a7 came well, the only central tunnel a little hinders, but this is not a problem. Included pump, inflated quickly.
Kind time of the day dear buyers and producers. The goods received for 3 weeks with excess to grozny. Everything corresponds to the description. With the store did not communicate and did not have to. I recommend the producer
Item according to its description Packing ok! Function well. Feel free to order advise everyone. I recommend.
Ordered a mattress, wrote to the store with a request to send at the earliest, the seller answered and sent the same day. Ordered 22 in the evening, 24 in the morning called the courier and brought the goods. The mattress is excellent comfortable, odorless. (smells like any new rubber product). The pump supplied puts on the mattress less than 5 minutes, it is very good. Children are very happy. Fitted mattress in Chevrolet Cruz. The seller is very sociable. Many thanks to the seller! For responsiveness, punctuality and timeliness! I recommend the seller and this product including! Everything is super! 10 stars!!!
Delivered on time, to moscow from china in 30 days. Brought the courier, pre-called with me, so you do not have to go anywhere. The sofa corresponds to the description, small in length, but quite wide. Probably should approach any car. Made well, a little hit with chemistry, but in a day almost disappeared. In the kit there is a bag in which the mattress is folded. The pump that goes with him is only suitable for balloons. Did not wait for any effect from him and pumped with a foot in 5 minutes. In general, a very adequate purchase for such money for those who travel a lot by car. I recommend. Seller and manufacturer-it is necessary to make mattresses also light gray. Half of the cars are the color of the cabin.
Corresponds to the description. Delivery from usa 10 days from the moment of the order. Brought the courier to the house. There is a smell, i think it will fade with time. Included el. Pump with nozzles 12 v. Patches and glue
Looks normal. Inflated and left for the night to check. I did not put it in the car yet, but externally it should come.
Everything came-both a mattress and two pillows, a pump with a plug and nozzles, and even one patch and a carrying bag (though flimsy). All ok! The truth has not yet inflated, but the quality in my opinion is not bad. I recommend the producer!
As good as described, quality product, recommended