SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very high quality thing!!!! Believe me! Heavy enough. This means that the material is dense! All seams are excellent! For a long time I chose this thing and I'm very glad that I bought it in this store. Thank you people for the feedback! Very helped when choosing! Ordered 20.02, The Courier called and brought 27.02. Despite the holidays! Seller-thank you!!!!!!) Very nice when everything is fair!!))
Excellent item! Thanks
Car Seat cover came very fast. Quality product - would definitely recommend
Thanks for a quality product and fast shipping.
item was delivered fast. great products. no negative feedback from my customers. A++
Excellent quality, fits well in my Audi A7 & Lexus NX. I wish it had lower straps to secure the front part of the bench.
The case is cool, the delivery is also super, thanks to the seller, I recommend it.
Good quality product. Ideal for those who have a dog and want to protect the car and at the same time make the dog safe and comfortable when traveling. Arya loved it :)
Delivered very quickly, in a week. I liked the hammock. They have not tested their strength yet, but it looks qualitatively
Wonderful! And it arrived quickly within everything. Effective tracking, good quality product! Very adaptable to most cars (reference photo: suzuki swift)
Great product. Very useful.
Amazing quality, definitely a bargain! Has grip dots on the bottom to minimize sliding, just like described, came into less than 2 days. Can’t wait to get our Gatsby out for a ride. Thank you so much.
Excellent! Thank you seller! Fast delivery to the USA!
The second time I order a cover in the second car. Very convenient and very practical. Vozim amstoff 35 kg. Large and active. Nothing's gone. Washed in the typewriter several times, everything is fine. The second time delivered by courier home very quickly. Pockets, adjusters are excellent. Suitable for Nissan beetle and Kia Sorento. I highly recommend that the transportation of the animal became more comfortable.
Amazing quality! Everything is well thought out. There is an anti-slip coating, all straps and holes are thought out. Very good thing! Definitely recommend!!!
I put 5 stars, because fast delivery from Russia, the courier brought to the House, the quality is very good, but I thought it would be denser. let's see how in business. On the third photo of the navel, so as not to slip the part that adjoins the seat
It came very quickly 5 days, maybe less, the courier delivered. Quality is not excellent, but decent.
Good quality product and endings. Recommended.
Excellent hammock, bought for Labrador, perfectly holds, everything closes, well stitched. Quality materials. Delivery from Russia by courier for 6 days after placing an order.
Good quality goods, mounts look reliable.
Order 20.10.2019, delivery 25.10.2019. Corresponds to the description. The Lifan X60 is wonderful. It was enough to lay down the old sheets and wipe the seat back after traveling with a bully dog. Seller recommend
Very pleasantly surprised, in general this thing, and the quality of tailoring, and the material itself. Bottom, from a kind of rubberized mesh, from below, so to ride the seat back and forth will not be. Even to describe nothing, reviews of the enthusiastic sea, and i join them in full. The thing is really dense and high-quality. After time i will try to supplement how i approached forester and sandero, now it's cold, the dog is not to swim. I advise unequivocally. And then tired of already stinky sheets on the back seat. And this is just not a substitute option.