SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool bottle. I recommend. Everything as in the description.
Perfect like the picture
Super surprised about how fast the delivery was. I ordered it on 2nd May and received it on 11th May. The photos are accurate. The product is good. The only thing is there is a little bent spot on the cap but this is not such a problem.
Good quality. Well packaged. Shipping on the level - everything happened in 12 days. recommented
especially with the hot days a Citroën in it and some mint really a must
The bottle is beautiful, came quickly. Packaging, however, a little podkachala, but, like, everything is whole. I am very pleased with this acquisition. The only drawback that emerged during use - from the wide neck is not very convenient to drink in training. In general, everything is super. I advise!
plastic in the bottom of the cheap, thin. at the first fall, in my opinion, immediately burst. And in general a bottle of norms. for training will go. on the photo in the water the currant is fresh.
In the suburbs for a month. Excellent, comfortable bottle, without smell. I recommend. Thanks to the seller.
In the suburbs for a month. Excellent, comfortable bottle, without smell. I recommend. Thanks to the seller.
Good quality. Especially not smell. After washing, the smell left completely. I'm taking a second time
Quickly came. I recommend the seller a quality seller
The order came in a month. The bottle is whole. The material is pleasant to the touch. I liked everything. There was no smell. There are rubber bands on twisting elements.
The product is excellent, has a good seal and has no leakage. The seller sent the product super fast, but unfortunately the mail from Brazil took 40 days to deliver after being cleared at customs. I loved the product!
Highly ! Very fast!! At work, everything was bought from him! Water with lemon! Guarantee the longevity of well-being and look good !!! Bless you!!!
The bottle is super! The quality is excellent! I recommend the seller.
In general, the bottle is not bad, it's been very long. 2 months, there is no smell. All intact.
It was a month, a whole came. Itself is qualitatively made, but smells. From this it is necessary to put a couple of minutes into the boiling water of the part that comes in contact with water.
The bottle is steep. Krupnovata of course a little, but it looks cool, it feels nice to the touch, the lemon crawls in and really starts the juice. But my cork was leaking, fixed easily, but still there was such a moment.
Very quickly came the bottle. Cool, I'm very satisfied!
The shaker is very beautiful came for 20 days in the MO, the water holds well nothing flows, it's all quality, I advise