SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T-shirt came without damage, the quality is good. Sewn neatly. . The only negative (but it's my fault) not guessed right with size. (((still this compression t shirt and it should not be free, but given the excellent quality and large size-can be worn as a simple shirts))))) Very convenient that You can adjust the bust (inserts can be easily inserted or removed). Remained it is very happy. Be sure to order now, but already smaller in size. Recommend this wonder t-shirt and seller))))
Order for the second time with a different color. Chic t-shirts. Breathable material that is not hot. Good support larger breasts.
Color is darker than than the picture.
great service from store Great value for money fits it's description well packaged good quality item
It's the second one I ask for, I already have one white.
liek the cups even in size XXL. Quality is very good
the quality is excellent. dense.
Thank you all. purchase real. and most importantly comfortable. order still white this. Thank you..
very good product, it toke its time for delivery, but everything is ok
I am very satisfied. Its very nice and fit perfectly. Thank you.
All perfectly! The quality is high! I recommend the item!
Good quality t-shirt. Product arrived in perfect condition. The fabric and good and full-bodied. Ribbed knit stretches pretty. Has an inner foam in the bust, which can override the BRA. Safe reasonably well the bust. Two in one, pregnants long chemisette bra. The size was a little off. Could be the l. 68 Weight 1.65 height bust waist 86 97. The shirt doesn't work as a Modeler. I recommend the product. Thank you dear store
good quality. Swear fast delivery
Fast shipping - these are so comfortable I ordered more.
like the former cami tank , i got it on time and like i wanted for wintwer it's great !!!