SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item same as description size xxl for yorkshire 7 kilos
Great product. The cloak is thin. Does not get wet. A little long for pug. But everything is closed. Dog Dry. At the top of one button fastened. The neck is thick. The Hood sometimes needs to be adjusted. Under the stomach back to back. Even if the extreme buttons fasten. But our pug is large (about 12 kg). So I took XXL. The buttons are a little tight, but you can unfasten it if applied. In the toilet the dog walk comfortably. And big and small. It does not interfere. The cloak is clean. I recommend!
1.5 months to Israel. well packed. as described.
Delivery 21 days. The size was calculated on the back. The width of the chest is adjustable both on the left hand drive and on the Bulldog. The hood is very large, closes the face to the tip of the nose. The goods are satisfied.
But the material is very thin, and the buttons are very strong, you can break easily when clicking. You need to be careful. The item fully corresponds to the picture.
It is exactly like the picture, HOWEVER it has holes in it! I am Very Disappointed!
While wearing early. But very satisfied with the goods. Thanks to the store. Sent along with the winter overalls. This is very pleasing. I advise the seller. Waited for the parcel for a month. But still happy. Thank you
Ordered November 12, took from the post office and December 10. Tugovat on the pug in the neck and chest
In general, I took on the dachshund, But TK it is small yet, the model became a cat, they are plus minus the same. Cat ~ 30 cm in withers, 4,5 kg. It came perfectly, except in the position of lying.
The goods are good, but for our dog, and she is Metis of all small breeds, did not fit. Only the waist came up, the rest is great. Well, we rarely do that because of the waist
I thought it was bigger, but it's perfect
I had a problem the first time I asked for it it was small, but now it's perfect XL for a small dog.
Yorkshire terrier 3 kg
The order in the Eagle came for a month, ordered L on York weighing 3 kg, back 30 cm, height 27 cm. everything came up, the current is dripping very large.
I had there been a previously purchased,, was super fine with winter weather is an extra called convenient,, becouse dry up.
Very nice! Tough material, XXL size pedi for my 6 kg app poodle, you can wear your normal clothes underneath and all right, the only bad thing is I demand app for a month, but considering I live in Chile it's okay
Spitz 2500-2700 kg ordered m size small need l order
On that terrier 5 kg. Just! The truth is very thin! the quality is not bad! came quickly!
Same q in the photo
The size l, very nice, quality price well!