SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome store!!! Great doing business with!!!
The bottle is made qualitatively and fully corresponds to the description. No smell of silicone. I recommend this product.
The bottle is light comfortable and without any smell. I got here fast. Comparing with other reviews found that there is no inscription on the bottom of the bottle, but this is not essential for me.
The bottle is cool!. its huge plus-it is very light!!! made qualitatively. Since in the hole rubber damper. and when you drink slightly you need to press the body and water goes. thanks a lot to the store for the quality of the goods and the speed of delivery!!!
It's a practical bottle very useful, I highly recommend it
Great product. Just as described very practical for every day use. Arrived quickly. Great communication with store. Thank you!
the button you see me press let's air so you don't have to blow in it. this will be great on the airplane.
The bottle consists of: -Silicone soft case, which can be crumpled and compactly folded; -Plastic drinker, which is unscrewed; -Plastic cover, which opens by pressing the button. Fix the folded bottle anointed silicone rubber band with clamps, which are threaded into special small slots on both sides on the rim of the neck of the bottle. On the neck there is a convenient plastic handle, for which the bottle is convenient to carry, get out of the bag and cling, for example to a backpack. The place where you drink in the bowl is made of silicone in the form of a small oval tray. Drinking with it is convenient even for children. A non-spill system is provided, as the bottle is soft and not always stable. For me it's a big plus, if the children take the bottle themselves. There is a valve for air lowering and for the reverse process (so that the bottle does not lose shape when reducing the internal contents).
Wonderful bottle! More better than I expected! Recommended!