SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool partupey and leash. on Beagle, took the smallest size. We year, all the harness pulled up, sat down like a glove.
Despite the celebration of the Chinese New Year, the parcel was exactly a month, the track was tracked both in China and in Russia.
The order went to Kiev 71 days. The dispute has already been opened and at the last moment closed. 2 months was not tracked at all. On December 4 he left China and only on February 1 came to Ukraine. Slap not bad. 4 clasps, plastic, with durable appearance. On the German boxer, 32 kg, a little loose (L).
In principle, not bad, the only thing like that is on the dog, not quite sitting. Adjustments are enough. You can almost adjust any. Naturally in its size. I don't have a big German. At the minimum settings fitted. It's been a long time.
Fit and finish is good. He is just over 100 pounds and the large size fits perfectly with room for adjustment (although it does *look* a little small on him). To be honest I'm still wondering about its practicality; if it were saddle bags he could carry his own food and water. I will look into some different MOLLE attachments, depending on our "mission" (you know, dog beach amphibious ops or dog park infiltrations). It appears to be on par with the slightly more expensive vests, so I think it's a good value. I definitely need to add morale patches, though.
Perfect. Came very quickly and my SD loves it. Room for many patches. Will purchase from this store again
Great looking harness. Bought Large for 1 year old German Sheppard mix with approx. 30" chest. Lots of adjustments and plenty room for growth. He likes to pull and stand when he's excited but this harness is fine for when he does.
The harness is just super, the leash is also wonderful all well stitched, the material is quality. Seller thanks for the excellent goods. Shop recommend. Thank you.
Excellent harness. Extremely tough and well built. Not bulky and big. Perfect size for the K-9. I can not believe the quality of it for the price. Deffinately a great product.
It came quickly and good material. XL is lil bit bigger than I expected but fits okay. Cool looking and can decorate with patches