SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I originally bought a pair of these pajamas thinking they were cute. They are MUCH more than that. I love the way they fit, feel (so soft, plus pockets!) and look so much. I decided to gift a pair to each of my bridesmaids and wear them on my wedding day while getting our hair/makeup done. PLUS! When I placed an order for 10- it said delivery was after my wedding day. I panicked and messaged them. They were so accommodating and made sure I had the order ASAP. They were such a hit, makeup and hair artists and even a hotel staff member asked me to forward her the link to our super cute matching jumpers. I now have three of them- just to make sure I can swap in a clean pair on laundry day. There are adjustable straps- so they work with most body types and heigh
Love it so much I ordered another color. Ordered a small. Get so many compliments.
was wondering what all the hype was about this until I got it! So comfy, the material is soft and forgiving (will hide most imperfections not emphasize them) The adjustable waist tie is nice and yay for pockets It’s perfect for a day of lounging on vacation or home. You can also added some wedges & a necklace to wear out for brunch. I got the Khaki color which is a nice neutral but it can wash you out a bit depending on your skin tone. I’ll likely wear it after a couple of trips to the spray tanning beds. I’m 5’6”, 138 lbs and got the medium. I’m busty so I will likely add a strapless bra under. If I’d gone smaller it would have been too short and maybe a little tight. I’m ordering the other colors once I’m done writing this review.
I love this! I am 5'5" tall and weigh180 lbs. The large fit perfect. It will fit even if I lose or gain a few lbs. I think the medium would have been too small in the hips. I am going to order another one right now!