SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything has come in excellent condition, checked in the work-all class, not only seals well the packages, but also cuts off the excess, if you carry it through the contacts. There is a safety plate rotary that would not short-circuit without the need for contacts. Thanks to us bigstore !!!
handy and good product
Its too good and very handy. GSeals plastic covers perfectly.
accordingly put in dead batteries and when I put in good ones I burned my finger, lol. I had never had one of these and didn't know how it operated, I do now! works good too, nifty gadget
Seals the bags. Looks like in the picture. There are no complaints about the product.
Arrived very fast. Excellent product. Shop recommend. Thank you very much.
good product
Great item, very pleased with it.
The use is very easy but there is no instruction and there is no button to turn it on or off. When you put the battery inside, you see how it the wire starts to glow very strong. You just can turn it off, if you take the battery out, you must wait until the wire stop glowing.
Works well and took 12 days to arrive
Fast shipping. Have not used it yet. I need to buy batteries
you to give five star rating came in looked as described have not got to use it yet need to go get batteries for it will update after use. Shipping was pretty quick about 13 days to my door step.
It looks nice I have not used it yet, it came quickly
Great product for a great price. Works like a charm.
This item works good. It does take a little practice at first to get the right speed to move it at. Move too fast, and it doesn't seal, move too slow and it melts the bags.
Product as described. It doesn't seal as strongly as I expected, but it still does the job on thin plastics. You get what you paid for. It still good tho. Handy for sealing chips bags when the kids didn't finish it! Thank You store for fast shipping!