SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is generally fire, the first such, 2 days
Excellent DVR by Yi. Connects easily to my iPhone for setup and can send videos captured to your phone. Comes with all the required hardware to mount in your car. I received the international version which comes with a self adhesive short mount, perfects for how I needed to mount the DVR. Very clear and consistent video capture during the day and night. Thank you store. Highly recommended.
Neatly packed and came in good condition. Highly recommend this dash cam.
The purchase and delivery process has been developed promptly. The camera works well, you just need to try it for more time.
the box is dented from the corner, everything is intact inside, has not connected yet, I have not tried it in different operating modes. it all came about in two weeks.
Listen to the translation The DVR came quickly, for 13 days . Packed in a bag with a pimple, The box itself in the original film, the quality of the bundle is a good version everything is original.
I order it a second time (the second one ordered my uncle), I use it for a year, I do not censure it, worked and worked in frost and after frost, I waited well for a parcel less than a month (in Hmao), I recommend the seller as well as the DVR. The box was a little crumpled, but the content was not affected.
The product corresponds to the description, the track number was tracked, the order is satisfied and I can recommend this.
It came in time. Everything is working
Lane tracking and collision warning features are stupid, annoying and useless. I turn them off. Video result is not bad. Seller shipped quickly. Would buy again at the right price
The goods came quickly. On the packaging there are no complaints. In a complete set all necessary is. After charging, it turns on, it works.
in all respects 5 stars. Sending an hour after payment. I bought a card for 32GB-checked-until everything is like-quality shooting worthy. after installation in the car I'll try to supplement the tip.respect.
A good DVR. Nothing extra. Instruction in English, but the settings are simple and understandable. Good quality. Fast delivery. Satisfied. I recommend!
The item arrived in good condition. Thank you!
Works, although I don't have a car at the moment so I haven't reviewed the quality of footage it produces
Everything corresponds to the description. All excellent received less than a week.
Excellent registrar, courier service delivery 10 days.
Came quickly. The description corresponds. Shoots well
Thank you, great video recorder!