SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super fast shipping strong and works well!
excellent product and packaging
The goods came in 3 days. Respect. The massager itself is not very. I already bought a dozen different. The power in it is very, there is better
very happy, thank you!
The device is normal working, the box is really crumpled. Try
The fastest product ever delivered! I ordered this 3 days ago! Super fast 3 days shipping! Great product! Does what it say’s it does!
For massage perfectly
Very noisy took a long time ( 5 weeks ) I thought must be lost You sent next day ! works well husband using for pain Thank you
The 27th order was created. on December 17th, the courier brought me home a parcel. one thing, worried that the store may not put the adapter adapter for the Europlug but the seller pleased-all put it. the device is in excellent condition. works even better than expected. I bought it for my daughter's gift. and now I will order for myself and my friends also wanted such a device. the seller is responsible. shipping is free.
Excellent massager!!! Checked more than one day! Hammered or stretched muscles relax with a bang! From manual massage this result was not! Recommend!!! Shipping and shipping less than two weeks!!!
Delivery month. quality is good. full charge is enough, about, for an hour. massages normally. five modes of operation. took to develop elbows, after falling. because our doctors first said that I had bruises simply, and after 4 months other doctors said that I had broken hands, formed strong contracts. massaged every day three to four times, Within a week. and I will say there is not a bad result that I could not achieve self-massage and exercises. I advise you to take it unequivocally! but there is a minus, on this device for some reason there is no battery indicator, although it is drawn in pictures.
Provided before spodziewanym date. All according to the description. Super product. Seller thought even przejściówce for Europe, ktorego not bylo in description. Thank you very much!
Works great!!!!
This massager is awesome.
Very impressed with the article. It performs its function really well.
we ll made tough build