SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super. Schedule and serving size in the app. The cable is long.
It came fast, it came well packaged and it looks very good, it needs to be configured and tested
Order with delivery from Russia was more than a month. Only after the opening of the dispute, when the protection expired, the order finally began to move judging by tracking. To the goods itself there are no complaints. Works. Very convenient. It turned out to be a little more than it seemed in the photo. You can configure only through the mobile application. With the mobile app connects to WiFi by demonstrating QR code from the phone screen to the built-in feeder camera. The camera has IR illumination, apparently, T. K. Everything is visible even in the dark.
Awesome thing. For a long time so did not rejoice in purchases from celestial. Delivery to Kiev 60 days with constant tracking. The box came very crumpled, as if someone was sitting on it, but thank God everything is working. Quality is good (I would like plastic thicker, but it's Nitrous). Without extraneous odors. The store also constantly monitors the delivery, even himself extended the waiting period 5 days before the end of the protection and in the letter assured that everything is normal (the problem with the delay in China, you understand...), but it came exactly within the agreed time frame. Koteyki are also happy-I organized them an independent five-time meal. I recommend!
I arrive much faster than expected, thank you very much!
Excellent! The feeder supports the ability to configure 4 meals a day, the number of servings is configured separately. There is an autonomous power supply in case of a power outage.
The goods in the Moscow region reached in a month. Track parcel number is tracked all the way. The product corresponds to the description. Everything works. While at work, you can pour food in the feeder at home through the application.
It is perfefto, can select portions, very good furniture handling with the cellular. I loved
In Odessa delivered by ukrmail for almost 2 months. The package is slightly damaged, but the goods are not damaged. From the application (which downloaded from the market) updated the firmware of the feeder. Everything works, there is no smell of plastic, the noise during feed is insignificant, does not interfere. Took without a camera, but with Wi-Fi, the voice recording function was not used, 1 portion in the device about 5 grams (depends on the feed), 1 time can be programmed up to 20 portions.
The feeder works great and has a simple app for the mobile device (iOS). It can be programmable to up to 8 meals a day, amount of food each meal and add a recorded sound (sounds pretty bad on the device speaker). It can work with 3 Batteries (D) but they will runout in about a week so if you planing to place it in a place without a socket, forget about it.
Cool thing. Everything works, though it was not immediately able to connect, all the time did not accept QR code.
Cool thing! The serving size corresponds to the declared weight of 5 grams. Powered by three Type D batteries. sense with WiFi and camera do not see. So once set up and forgot. About disadvantages: instead of a black sticker, you could make a transparent hatch to control the amount of food in the feeder. I would like to have the function of extraordinary feeding, with the adjustment of the portion. So in the feeder the additional portion is standard in 5 grams. Uncomfortable to wash. I would like the feeder below to be removable. Not quite neatly adjacent to the body top cover. The cat was immediately frightened and did not eat, but training with artistic self-work did its job :) The Speaker also writes a voice well, clean and without wheezing. Repeat goes 3 times. I would like to be able to put on once. But in any case, for a cot, the thing is worthwhile. R. S. the box came crumpled, but lucky, nothing broke. But I would like to pack more reliably.
Great product! I got one with camera and one without, since I have 2 cats. I can control both devices from the same app, and modify their food intake from anywhere in the world. I find this really amazing!
Shipping Courier. The Machine works. Instruction videos on YouTube with Russian subtitles. Everything is clear. Thank you
Delivery 3 weeks to Krasnoyarsk. Very cool feeder!!! Easy to manage. The cat really liked it, immediately went to her, nothing scared him, even screams in the microphone, he is not afraid. To the camera you can connect at least from where and at any time, the main thing is that the internet catches well. In online mode, you can say anything, or listen to what happens in the room and naturally observe everything happening) at night the camera turns on the night vision mode. We are delighted, very useful thing and the cat is happy and we.
I ordered 12.11.19, in the Sverdlovsk region the parcel came 03.12.19. The store quickly sent. Everything corresponds to the description, needles of different lengths, widths, really a little soft. Not critical. Seller recommend.
Deputies, 2019-10-07 priyshlo 2019-11-26 = 50 dnіv yshlo in Вишневе, PID Києвом. All tsіle I pratsyuє. Korobtsі all Packed in plіvku I zverhu накрите картонкою s загнутими edges. Налаштовується easily, живиться od block healing of the 5 volt-1 amp can підкючити to paverbanka, when відключені healing All nalashtuvannya падають in дефолтні, when довгих поїздках s home required Bude postaviti batteries.
oook guys i will tell you one thing..is the BEST purchase i ever done from aliexpress!! it came in 15days in Cyprus at a Very good condition and i'm really happy with that.It has instructions for everything step by step.Has space for dry food 1.5kg and you can organize until 6 meals per day from the application that you will download on your phone. thank you store for this purchase i reccomend you 100% !!!!!
The shipping was very fast, I received from Amazon.
Came from Moscow for 5 days, delivery was carried out "Courier Service Express". The box is symbolically wrinkled, but inside everything is intact without scratches or chips. Quite easy, all connections are assembled and disassembled easily. Power wire meter 2,5-3 meters ordinary USB. The power supply is very common-at the output of 5V 1A (later I get a sample from the PC). One portion of the cat's feed (Royal Canin regular for sterilised) 3-4 GR. Food does not get stuck. Of the noted minuses: 1. when the electricity is lost for 30 seconds and more, the whole setting (I will try to solve it with batteries) or can be powered by the uninterrupted for the computer. 2. very quiet playback of recorded voice. The food is saturated louder than you can hear the recorded call-up of the animal. Apparently designed for small apartments. I will test further...
Feeder "flew" very quickly. Management is simple and logical. I ordered a simple feeder. Power supply with a very long 2.5 m cable. The size is too big, but we tolerate.
Delivery 2-4 days to novosibirsk, successful assembly. Everything works fine, feeds 4 times a day. My cat 5,5 kg needs 12 grams of serving that is 66 per day. Exhibited at 8 in the program (ideal). There is a recording of the voice-it seems that my cat adores this thing now more than us;)))