SHIPPING AND DELIVERY
We are proud to offer a Free shipping services that currently operate in all the 50 states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
worked just fine
My neighbor Pat just gave me two of these plugin pest reject plugs and I plugged one in the kitchen and one in the bathroom. I am curious though about how far is the range of one plug? I geuss I'll find out if it works or not. I hope it does work though because I cant stand cockroaches, or bud bugs, or spiders. Uck.
Just got this does, it kill flea!!
one of the best product i bought on internet!!!
how long does it take?
it's can stay as long you take a good care of the device and it still plugged to power.
its works just fine for my rodents problem thanks a lot US store
my favorite shopping site, can i sell on your website?
one of the best product ever! i ordered for the 3rd time, thank you for the free shipping
Really satisfied with this high tech product, I didn’t heard any sounds from rooftop anymore. I ‘m now return order again, trusted shop!
I like it
it's work just fine, all the mosquitos are gone in the living room! thank you
come goods well packed, thank you very much!!
i bought 3 this time, works fine
one of the best invention eveeeeer! you rocks!
fast shipping, i will get another one for my mom!
us plug yes!!!!!!!
fast shipping and good price. maybe i will order more for my garden
yes it's will be good especially if you have miles there.
good product, loves you store can kill mosquitos too?
thank you, yes it does.
like how its works silently!!